Refund and Returns Policy

• Last Updated: 17 August 2023
• 1. Returns and Exchanges
• Thank you for shopping at IELTS BOOK SELL. We strive to provide high-quality books and products, and we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
• 2. Eligibility for Returns and Exchanges
• To be eligible for a return or exchange, your item must be in the same condition that you received it and in its original packaging.
• Books, once purchased, cannot be returned or exchanged unless they are damaged or defective upon receipt.
• 3. Damaged or Defective Items
• In the rare event that you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will assess the issue and provide guidance on how to proceed.
• We may request photos of the damaged or defective item to expedite the resolution process.
• 4. Process for Returns and Exchanges
• To initiate a return or exchange, please contact us at Ieltsbooksell72@gmail.com or 01992193273 within 3 days of receiving your order.
• Our customer support team will guide you through the return or exchange process, including providing you with a return address if necessary.
• 5. Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
• 6. Shipping Costs
• If the return or exchange is due to a damaged or defective item, we will cover the shipping costs.
• In other cases, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
• 7. Non-Returnable Items
• We do not accept returns or exchanges for gift cards, downloadable products, or items that are not in their original condition or are damaged due to misuse or negligence.
• 8. Contact Us
• If you have any questions about our return and refund policy, please contact us at Ieltsbooksell72@gmail.com or 01992193273
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

6. Shipping Costs

• If the return or exchange is due to a damaged or defective item, we will cover the shipping costs.
• In other cases, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

7. Non-Returnable Items

• We do not accept returns or exchanges for gift cards, downloadable products, or items that are not in their original condition or are damaged due to misuse or negligence.

8. Contact Us

• If you have any questions about our return and refund policy, please contact us at Ieltsbooksell72@gmail.com or 01992193273